RETURNS

If you aren’t satisfied with your purchase, we offer a 30 days returns policy from delivery date.

CONDITION OF RETURNS

If you aren’t satisfied with your purchase, we offer a 30 days returns policy from delivery date

Full return condition below

Item/s must be returned within 30 days of delivery.

Item/s must be returned in their original condition, unworn with tags attached, unwashed and no perfume residue.

All Swimwear must be tryed on with undergarments on & returned with the Hygine Strip still on.

Please carefully read through our returns policy as you are agreeing to this when you make a purchase from our Website.

We understand your purchase may not be exactly what you wanted. You can return your item(s) within 30 days of delivery for a STORE CREDIT if it is unused & with the original tags attached.

Item/s on SALE with a discount both applied or automatic of 30% or more are considered FINAL SALE and cannot be returned unless due to a fault as assessed by our quality control department.

Due to fast turnaround, currently we do not offer exchanges on returns.

Return costs are the responsibility of the customer and not covered.

CONDITION OF RETURNS

  • No changes can be made to your return request once you have posted your return
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
  • Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description, unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • All returns received outside of the policy timeframe will not be eligible for a refund
    No cancellation on PRE-ORDERS for REFUND, however if your order has not been fulfilled, with the confirmation from customer support we can cancel your PRE-ORDER item(s) for a STORE CREDIT.

MANUFACTURING FAULTS

If you have a minor fault with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major fault with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 

We cannot guarantee any order changes once an order is confirmed as our warehouse works extremely fast. Should you change your mind on your order prior to it being shipped, you will be issued with a store credit.

FINAL SALE

** It is the responsibility of the customer to ensure that all site policies, terms and conditions are read and understood prior to making a purchase with Outcast Clothing ** Refer to our ACL policy here.

The customer is required to cover any re-shipping costs, unless the new order value qualifies for free shipping.

ONLINE RETURN PORTAL

For all store credits, exchanges & refunds. Ensure your return/s meets the below conditions of our Returns Policy

STEP 1

Please ensure you have filled out a returns request before returning an item(s). If you have any difficulties or issues with this process please contact our customer happiness team. Contact Us

STEP 2

If a return is received and not approved or doesn't meet our T&C's we will contact the customer immediately and provide more details as to the denied return.

STEP 3

We aim to process any return within 3 business days of your parcel arriving to us, however please allow up to 5 business days.

STEP 4

We advise to keep a record of any tracking numbers for returns. We cannot process a return without physical goods or proof of delivery.

MAKE A RETURN

RETURNS ADDRESS:

UNIT 2/4 DALTON STREET, UPPER COOMERA.

4209, QLD, AUSTRALIA

Need Help?

✉︎ customerhappiness@outcast-clothing.com