Privacy Policy

Last updated: 10 September 2025

Outcast Clothing values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or shop with us at outcast-clothing.us.

By using our website, you agree to the practices described in this Policy.

 

 

Information We Collect

Information you provide directly

  • Name, email address, phone number, billing/shipping address.

  • Payment details (processed securely by our payment providers).

  • Account details if you register with us.

  • Customer service enquiries or messages.

Information collected automatically

  • Device information (IP address, browser type, operating system).

  • Browsing behaviour (pages viewed, items added to cart, referring website).

  • Cookies, pixels, and similar tracking technologies.

Information from third parties

  • Social media interactions if you engage with us on platforms like Instagram or TikTok.

  • Marketing and advertising partners that help us deliver relevant promotions.

Please note, our website is not directed to children under 16. We do not knowingly collect personal information from children.

 

 

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Communicate with you about purchases, returns, or customer service enquiries.

  • Send you marketing messages (with your consent, where required).

  • Personalise your shopping experience and recommend products.

  • Improve our website, products, and services.

  • Detect, prevent, and investigate fraud or security issues.

 

 

Cookies, Tracking & Third-Party Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your preferences and keep items in your cart.

  • Analyse how our website is used and improve performance.

  • Deliver advertising that’s more relevant to you.

Klaviyo Extended Identification Cookie

We use Klaviyo, our marketing automation provider, to personalise your experience and communications. Klaviyo places cookies that may:

  • Track browsing behaviour such as pages visited and products viewed.

  • Connect your website activity with your Klaviyo email profile (if you’ve opted in).

  • Recognise you across devices and sessions for a seamless experience.

Klarna

To offer Klarna’s payment options, we may share certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 

Other Third-Party Partners

We may also use analytics and advertising partners (such as Google and Meta) who use their own cookies to collect information about your browsing activity over time and across different websites, helping us serve interest-based advertising.

 

 

International Data Transfers

Because Outcast Clothing operates globally, your personal data may be transferred and stored outside of your home country, including in the United States.

  • UK/EU residents: Where we transfer data outside the UK or EU, we ensure safeguards are in place (such as Standard Contractual Clauses approved by the European Commission).

  • Australian residents: Overseas recipients may not be subject to the same data protection laws as in Australia, but we take reasonable steps to ensure your information remains protected.

 

 

Your Privacy Rights

UK & EU Residents (GDPR/UK GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates.

  • Request deletion of your data.

  • Restrict or object to how we use your data (including marketing).

  • Data portability (receive a copy in a structured, machine-readable format).

  • Withdraw consent at any time (without affecting prior lawful processing).

U.S. Residents (CCPA/CPRA – California)

California residents have the right to:

  • Know what categories of personal information we collect and how it’s used.

  • Request deletion of your personal information.

  • Opt out of the “sale” or “sharing” of your personal information (including for targeted advertising).

  • Not be discriminated against for exercising your privacy rights.

Australian Residents (Privacy Act & APPs)

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections if your information is inaccurate.

  • Make a complaint if you believe we’ve breached the Australian Privacy Principles.

 

 

How You Can Control Cookies & Marketing

You’re in control of your data and how it’s used:

  • Cookie settings: Adjust or disable cookies in your browser preferences.

  • Email marketing: Opt out by clicking “unsubscribe” at the bottom of any email.


 

Sharing Your Information

We only share your personal information with:

  • Service providers (e.g., payment processors, shipping companies, IT support).

  • Marketing & analytics partners (such as Klaviyo, Google, Meta) to help us advertise and improve.

  • Legal authorities where required by law or to protect our business.

We do not sell your personal data.

 

 

Data Retention

We keep your information only as long as necessary to fulfil the purposes outlined in this Policy, unless a longer period is required by law (e.g., for tax or compliance purposes).

 

 

Security

We use industry-standard safeguards to protect your personal information. While no system is 100% secure, we work hard to ensure your data is handled responsibly and securely.

 

 

Contact Us

If you have questions, requests, or concerns about your privacy, please contact us:

Outcast Clothing

Email: privacy@outcast-clothing.com

Address: 2 Newcastle Street, Burleigh Heads QLD