If the item(s) in your order are eligible for return, please submit your return/exchange request via the "make a return" tab above or via the Outcast Returns Portal HERE.

Returns received within the 30-day timeframe will receive a store credit. Our store credits do not have an expiration date and do not need to be used at once. This way you’re able to shop more Outcast items that you absolutely LOVE!

If you have received an item with a minor or major fault, please contact our customer care team customerhappiness@outcast-clothing.com with photos of the item.

- For minor faults we are happy to provide you with a replacement or store credit to ensure that you have a great shopping experience with Outcast.

- For major product defects you are eligible to receive a replacement, store credit, or refund made to the original payment method.

If you have received an incorrect size, color or style to what you ordered, please contact our customer care team customerhappiness@outcast-clothing.com with photos of the item/s and they will assist you further to resolve the issue.

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If you think your order has been damaged during transit, please contact our customer care team customerhappiness@outcast-clothing.com with photos and details within 24 hours of receiving the damaged package so our team can assist you further.

 - No changes can be made to your return request once you have posted your return

- All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton

- Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description, unless faulty or significantly misrepresented

- All swimwear must have their hygiene seal intact and not previously removed

- All returns received outside of the policy timeframe will not be eligible for a store credit or exchange.
- No cancellation on PRE-ORDERS for a refund, however if your order has not been fulfilled, with the confirmation from customer support we can cancel your PRE-ORDER item(s) for a store credit ONLY.

Item(s) on SALE with a discount both applied or automatic of 30% or more are considered FINAL SALE and cannot be returned unless due to a fault as assessed by our quality control department.

Once we receive your return please allow 3-5 business days for your return to be processed. You will be notified via email once your return has been processed and be provided with your store credit details.