Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will receive a store credit for the cost of your order minus any extra shipping charges and taxes incurred by us from the shipping company.
Please note after placing an item on Pre-order your order will not be shipped out until the pre-order item(s) arrives in stock, If you have purchased multiple items they will be shipped out once all items are in stock.
CHANGES TO ORDERS/CANCELLING PRE-ORDERS
Please carefully check your billing and shipping information before you place your order as our dispatch team processes orders quickly and is unable to make changes to orders once they are shipped. We are also not able to cancel any orders After they are placed.
SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any public holidays when our dispatch centre is closed.
All prices listed on our site are charged to your credit/debit card in Australian dollars. The bank that has issued your card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. For an estimate of the current rate, check XE – Foreign Exchange Rate Calculator. Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank. That is out of our control.