Returns & Exchanges - OLD

If you aren’t satisfied with your purchase, we offer a 30 days returns policy from delivery date

(Full return conditions below)

 

 - Items must be Returned within 30 Day's of delivery.

- Items Must be returned in original condition, unworn with tags attached, unwashed and no perfume residue.

- All Swimwear must be tried on with undergarments on & returned with the Hygiene Strip still on.

 

We understand your purchase may not be exactly what you wanted. You can return your item(s) within 30 days of delivery for a STORE CREDIT if it is unused & with the original tags attached.

Item/s on SALE with a discount both applied or automatic of 30% or more are considered FINAL SALE and cannot be returned unless due to a fault as assessed by our quality control department.

Due to fast turnaround, currently we do not offer exchanges on returns.

Return costs are the responsibility of the customer and not covered.

 

  • No changes can be made to your return request once you have posted your return
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
  • Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description, unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • All returns received outside of the policy timeframe will not be eligible for a refund
  • No cancellation on PRE-ORDERS for REFUND, however if your order has not been fulfilled, with the confirmation from customer support we can cancel your PRE-ORDER item(s) for a STORE CREDIT.

 

 

If you have a minor fault with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major fault with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund ** It is the responsibility of the customer to ensure that all site policies, terms and conditions are read and understood prior to making a purchase with Outcast Clothing **

 

The customer is required to cover any re-shipping costs, unless the new order value qualifies for free shipping.

 

    HOW DO I MAKE A RETURN? 
    Submit return here
    Please ensure you have filled out a returns request before returning an item(s). If you have any difficulties or issues with this process please contact our customer happiness team: https://outcast-clothing.us/pages/contact
    If a return is received and not approved or doesn't meet our T&C's we will contact the customer immediately and provide more details as to the denied return.
     

    - We aim to process any returns within 2-4 working days. Please keep a  record of any tracking numbers for returns. We cannot process a return without physical goods or proof of delivery.